Returns Policy


Our returns policy is in addition to the statutory consumer guarantees you are entitled to under the Competition and Consumer Act and similar laws.

 

We want you to be happy with your purchase and offer the following returns options to make your shopping experience easier.  

 

Faulty items

 

Blooms The Chemist will accept returns and provide you with a refund at the purchase price or exchange where an item is faulty, is not of acceptable quality, does not match the description provided or is not fit for purpose and does not comply any consumer guarantees.

 

A valid proof of purchase (usually a register receipt or online tax invoice) is required to be provided to receive the refund or exchange.

 

Change of mind

 

If you change your mind about an item, Blooms The Chemist will provide you with a refund at the purchase price or exchange within 30 days of your purchase, if Blooms the Chemist is satisfied that:

- A valid proof of purchase (usually a register receipt or online tax invoice) is provided;

- The item and packaging ins in its original condition including all manual and accessories;

- The product is in a re-saleable condition

- The product has not been used or damaged; and

- The product is not one which a change of mind is not provided for

 

Please note Blooms The Chemist reserves the right not to offer an exchange or refund where the item fault is a result of misuse or neglect. Blooms The Chemist reserves the right to assess the condition and age of returned items prior to providing a refund or exchange. This may result in a refund or exchange being refused. Blooms The Chemist reserves the right to assess the condition and age of returned items prior to providing a refund or exchange. This may result in a refund or exchange being refused.

 

For hygiene reasons, we are unable to provide a refund or return for change of mind on CPAP Machines, Masks and Accessories if the packaging has been opened.

 

CPAP Machines, Masks and Accessories returns

 

Due to the nature of these products, we are unable to provide a refund or return for change of mind on CPAP Machines, Masks and Accessories if the packaging has been opened.

 

If the product is faulty we will accept product returns with an exchange or refund.

 

Blooms The Chemist reserves the right not to offer a refund or exchange where the item fault is a result of misuse or neglect.

 

Returning an item purchased in store

 

To return an item purchased in a Blooms The Chemist store, please take the item back to any Blooms The Chemist store or call a store to make arrangements for the return. If you need to contact a store you can find contact information here.

 

Items purchased online

 

Returns for faulty items will include refund of the original shipping fee for refund requests only. Exchanges will be posted free of charge.

 

The original shipping fee will not be refunded for change of mind returns. Exchanges will be posted free of charge.

 

Shipping fees for returning items purchased online will be charged for all returns. If the return is for a faulty item we will refund your return shipping fee.

 

Online orders that have been dispatched cannot be cancelled.

 

Refunds will be issued using your original payment method.

 

Returning an item purchased online

 

To return an item purchased online, click here to enter our returns portal when you can print a shipping label and request for your parcel to be picked up at a time and location of your choice or to find your closest drop off point. Print off the shipping label and affix to the Blooms The Chemist packaging or similar packaging to that which you received your order in. Please ensure packaging is suitably protective to prevent damage during transit.

 

Shipping fees will be charged for returns in our returns portal. If you are making a return for a faulty item we will refund your return shipping fee.

 

To access the returns portal click here.

 

If you require assistance with the return on of your online order please contact our Customer Support team at help@bloomsthechemist.com.au

 

Damage during shipping for an online order

 

If your ordered item(s) is damaged upon delivery please contact our Customer Support team at help@bloomsthechemist.com.au so that we can organise for the product to be replaced or refunded. We might request that you provide a photograph of the damaged item(s) and delivery packaging to aid any investigations.

 

Returning out of date medicine

 

If you have any unwanted or out of date medicines including prescription medicine, over the counter medicine, herbal or complementary supplement, gels, liquids or topical creams you are able to bring them to any Blooms The Chemist Store for safe disposal. If you need to contact a store you can find contact information here.

 

Further information

 

If you require further information or assistance with a return please contact our Customer Support team at help@bloomsthechemist.com.au

 

30 June 2020