Terms & Conditions

- Updated 24 September 2021


Welcome to Blooms The Chemist Online.


Blooms The Chemist provides you with access to and its associated features and mobile applications (“Site”) subject to these Website Terms and Conditions (“Terms”), which incorporate the Blooms The Chemist Privacy Policy and any other Terms and Conditions which appear or are linked to the Website.


If you browse, access, use, or order a product (“Order”) on the Site, you accept these Terms. We many change these Terms at any time. The revised Terms will be available at the Site.


The Site is owned and operated by Blooms The Chemist Management Services Ltd (ABN 64 003 584 718) (“Blooms The Chemist”, "we", "our", "us").


Access and Use of the Site


You may not (or attempt to) interfere with or disrupt the Site, or the servers or networks that host the Site and security related or other features of the Site.


You must not change or make additions to, or deletions from, the Site, nor, deface, hack or otherwise interfere with the Site and you must not attempt to do any of these things.

You may not modify, copy, reproduce, transmit, communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on the Site except as permitted by statute or with our prior written consent.


You must not use data mining, robots, screen scraping or any other data gathering and extraction tools on the Site.


We do not warrant that the Site will be available at all times and without disruption. We reserve the right to interrupt or disable some or all services on the Site at any time. We reserve the right to suspend or deny your access to the Site. We will not be liable to you, or any other party, for termination of access to the Site.


You must not link to our Site that suggests that you have any association or affiliation of any kind with us, or an approval or endorsement from us unless you have our prior written approval.


Site Content


We do not warrant the accuracy, reliability, adequacy or completeness of any Site content. You acknowledge and accept that the Site content may include technical inaccuracies and typographical errors.


Information on the Site may be based on material provided by third party suppliers and/or product manufacturers. Except as required by law (including the Australian Consumer Law) we cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to us or by these third parties.


To the extent permitted by law, we disclaim all liability for loss directly or indirectly arising from your use of or reliance on the Site and the Site content.


Information about common medical conditions and their treatment is available on our Site and is in general in nature and not comprehensive, it is not intended to be relied on in the place of expert bespoke medical advice.


You should not use information contained on this site to diagnose or treat any health problem or disease. Please seek advice from a registered health care professional   before taking any medication or supplement and if you have ongoing symptoms or health issues. Always read the label prior to taking any new meditation or supplement. The Site content is subject to change at any time without notice and may not necessarily be up to date or accurate at the time you view it.


You agree to keep indemnified Blooms The Chemist from any and all claims, loss or damage arising from your use of the Site and any breach by you of these Terms and Conditions. You agree to keep indemnified Blooms The Chemist from any claim, loss or damage that your use of the Site infringes the intellectual property rights of any third party or is defamatory.




To place an Order on in on Site you will be required to provide information for a Guest Checkout or to create an Account. You must be at least 16 years old to place an Order and must provide accurate and complete information as requested when placing an Order.


You are solely responsible for the activity that occurs on your Account and keeping your Account sign in information secure. We are not responsible for any unauthorised activity on your Account. We may refer fraudulent or abusive or illegal activity to the relevant authorities.


You must not use another person’s Account without their express permission. If you suspect that your account has been used without permission, or your password is not secure please take action to secure it and contact for assistance and advice.


Placing Orders


When placing an Order, you must follow the instructions on the Site and pay for your Order by one of the payment methods we accept on the Site. You may elect to store your payment methods to your Account for future purchases.


When you place you will receive confirmation of your Order being received via email. This email does not constitute an acceptance of your Order. When an Order has been processed and accepted you will receive a Shipping Confirmation or Click & Collect Order Pick Up Available for Pick Up Confirmation via email forming an agreement between you and us for the supply of the Order.


By placing an Order, you authorise us, to perform credit and security checks and, to transmit or obtain information about you to or from third parties. Such information may include details about your credit card number, information required to validate your credit card or obtain an initial credit card authorisation, and to conduct loss minimisation and anti-fraud measures and to authorise individual purchase transactions.


We may refuse your Order for any reason, including but not limited to unavailability of stock, an error in the price or product description on the Site. If a review of patient information by a pharmacist suggests a contraindication of usage or if, in his/her professional opinion it ought not otherwise to be provided or if we suspect the Order is fraudulent.


We have the right to review and limit the amount of, and frequency with which, products are purchased.


If you have made a mistake with your Order, please contact immediately. Please note we cannot guarantee that we will be able to change your Order.


If we or you have cancelled your Order before it has been accepted, we will promptly refund any payment already made by you to your original payment method.




We aim to deliver Orders to the place of delivery requested by you within the time indicated but we cannot guarantee delivery dates or times.


We will try to let you know if we don’t expect to be able to meet the estimated Delivery date or time, but, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late or delayed delivery.


You may receive multiple deliveries for your Order.


By default, you provide authority for us to leave the Order unattended at the place of delivery requested by you, unless ‘authority to leave’ is not an option available for the products you have ordered.


If you have provided ‘authority to leave’ and our delivery partner deems the area unsafe, at their discretion, your Order will be redirected to a collection point, redelivered in the next delivery run (where available) or returned back to us. If you do not accept re-delivery or arrange collection within two weeks of our first attempt to deliver the Order then we may no longer make the product available for delivery or collection. We will notify you and refund to you in accordance with our Returns Policy.


Please take all due care when opening your Order so as not to damage the contents, especially when using sharp instruments.


Click & Collect


Click & Collect is currently available at selected Blooms The Chemist Stores. See here for locations.


Product availability will vary, and not all stores will stock all products available online.


We aim to make Click & Collect orders available for pick up within the time indicated but cannot guarantee when your order will be available for pick up from the Click & Collect location chosen


We will try to let you know if we do not expect to be able to meet the indicated time for pick up.


If you have not collected your Click & Collect order within 48 hours we will try to contact you to confirm that you still wish to pick up your order or if you would like your order to be refunded.




From time to time we may run promotions on our Site which are subject to both these Terms and any additional promotion-specific terms. Additional Terms and Conditions, if applicable, will be available on our Site.


We may also undertake joint promotions with third parties from time to time.


When you purchase five of the same incontinence items, you will receive and additional free item of the same type at checkout. The five items do need to be purchased in the same online order to apply. This promotion excludes MoliCare Skin Cleansing Foam and MoliCare Protection Cream.


Payment methods


We accept most major credit cards including Visa and MasterCard. We do not accept international credit cards online.


Please provide your exact billing address and contact number to match the details that your credit card bank has on file for you. Incorrect information may cause a delay in processing your Order or refusal to process your Order.


Your credit card will be billed immediately your Order is placed. In the event that we cannot fulfil your Order we will refund your payment to your credit card. Refunds may take several business days to appear in your account. If purchasing through PayPal, upon checkout, you will be redirected to the PayPal website where you can select your payment method. If purchasing through Zip Pay or Afterpay payment methods, you will be redirected to these respective websites to complete the transaction.


You will be emailed a tax invoice confirming your Order once we receive payment.



Vaccination and Health Check Appointment Bookings


The Website may enable you to book a vaccination or health check with selected Blooms The Chemist pharmacies on selected dates and times. Whilst all reasonable care is taken to ensure booking information is up to date and accurate errors may occur and all bookings are subject to confirmation from your specified Blooms The Chemist Pharmacy. You agree to complete the pre-booking questions truthfully, and to ensure there are no material omissions relevant to your health and the provision of health services by your Blooms The Chemist Pharmacy. Some health services, including vaccinations, have age restrictions and these will be communicated to you in the course of making your booking. You must be at least 18 years old to book an appointment.
Vaccinations and health checks are supplementary to the care and advice provided to you by your doctor. After your vaccination or health check your selected pharmacy may refer you to a General Practitioner for follow-up. Note that vaccinations and health checks are not designed for situations of medical emergency. In the case of medical emergencies or the need for urgent medical attention you should consult your doctor or attend your nearest hospital.
There may be a cost associated with the vaccination or health check. Please contact your selected Blooms The Chemist Pharmacy to confirm the cost of a vaccination or health check.
To ensure that your selected pharmacy is able to meet all patients’ expectations of designated appointment times, please arrive at least 5 minutes prior to your appointment time. The anticipated length of your appointment will be indicated during the booking process.
Please contact your selected pharmacy as soon as possible and no less than 24 hours before your appointment time if you need to reschedule or cancel. In the event that your selected pharmacy needs to cancel or reschedule your appointment, you will be notified as soon as practicable.

Your selected Blooms The Chemist Pharmacy will not share any personal health information provided by you in the course of completing any pre-screening forms or in discussion with a pharmacist other than in accordance with its Privacy Policy. You may access your personal information in accordance with the Privacy Policy by contacting your selected pharmacy.
By making a booking and providing your contact details, you understand that you may be contacted by email, phone or SMS in relation to your appointment.
If a third party is paying for your vaccination or health check, such as your employer or health fund provider, your name may be provided to that third party for the purposes of identification and payment.

Your selected Blooms The Chemist Pharmacy will not share any personal health information provided by you in the course of completing any pre-screening forms or in discussion with a pharmacist other than in accordance with its Privacy Policy and the Privacy Consent Notice which you should read prior to booking your appointment.


Intellectual Property


All material on the Site, including but not limited to information, photographs, images, illustrations, artwork, names, logos and trademarks are the intellectual property of Blooms The Chemist and are protected by copyright, trademark or other intellectual property laws.


You may not use Blooms intellectual property, or any part thereof, in any way, for any purpose without the prior written permission of Blooms The Chemist.


Third Party Websites


The Site may contain links to other websites, operated, controlled or produced by Third Parties. Blooms The Chemist is not responsible for any content on Third Party websites and does not control, endorse, sponsor or approve any such third party websites. Blooms The Chemist does not provide any warranty whatsoever for any aspect of Third Party websites, including their content, and makes no representation that Third Party websites do not infringe the intellectual property rights of a third party


Product Reviews


We may allow you to post product reviews.


By posting a product review you grant Blooms The Chemist a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content on the Site. By posting a product review you grant up the right to use the name you submit. By posting a review you represent and warrant that you own or otherwise control all of the rights to the content that you post and that, it does not infringe the intellectual property rights of any third party. You also warrant that the content of your posts will not breach any applicable laws nor defame any person and you hereby indemnity Blooms against all claims, losses and damage caused by or arising from your posts.


We reserve the right to remove product reviews at any time for any reason.


Limitation of Liability


To the extent permitted by law, Blooms The Chemist shall not be responsible for any damage, liability, costs or loss, including direct, indirect or consequential losses, however caused, in connection with your use of the Site or your use of or reliance upon any of the information, services or materials contained in, or provided by the Site.


Price Match Policy


Blooms The Chemist will price match any available product under the following terms and conditions:

Maximum purchase quantity of 3 of each product.

The customer will need to provide proof of valid online pricing or current catalogue. Previous receipt or box will not be acceptable.

Price match is not available on products that are:

- Exclusively sold online.

- Available at online-only stores.

- Available on international websites.

Price match is not applicable on products available at another store if the product is:

- Out of stock.

- Short dated.

- On clearance or discontinued.

- Part of promotional offers ie. 50% Off or Buy One Get One Free.

For online purchases, the customer must email Blooms The Chemist at with valid proof of online pricing. Blooms The Chemist will provide the customer with a coupon to use at time of purchase to receive the price matched item.




These Terms and Conditions are governed by and construed in accordance with the laws of the State of New South Wales, Australia. In the event that a dispute arises in relation to these Terms, each of Blooms The Chemist and you agree to submit to the exclusive jurisdiction of the courts of New South Wales.