Terms & Conditions
- Website Terms & Conditions
- Promotion Terms & Conditions
- Updated 24 September 2021
Welcome to Blooms The Chemist Online.
If you browse, access, use, or order a product (“Order”) on the Site, you accept these Terms. We many change these Terms at any time. The revised Terms will be available at the Site.
The Site is owned and operated by Blooms The Chemist Management Services Ltd (ABN 64 003 584 718) (“Blooms The Chemist”, "we", "our", "us").
Access and Use of the Site
You may not (or attempt to) interfere with or disrupt the Site, or the servers or networks that host the Site and security related or other features of the Site.
You must not change or make additions to, or deletions from, the Site, nor, deface, hack or otherwise interfere with the Site and you must not attempt to do any of these things.
You may not modify, copy, reproduce, transmit, communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on the Site except as permitted by statute or with our prior written consent.
You must not use data mining, robots, screen scraping or any other data gathering and extraction tools on the Site.
We do not warrant that the Site will be available at all times and without disruption. We reserve the right to interrupt or disable some or all services on the Site at any time. We reserve the right to suspend or deny your access to the Site. We will not be liable to you, or any other party, for termination of access to the Site.
You must not link to our Site that suggests that you have any association or affiliation of any kind with us, or an approval or endorsement from us unless you have our prior written approval.
We do not warrant the accuracy, reliability, adequacy or completeness of any Site content. You acknowledge and accept that the Site content may include technical inaccuracies and typographical errors.
Information on the Site may be based on material provided by third party suppliers and/or product manufacturers. Except as required by law (including the Australian Consumer Law) we cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to us or by these third parties.
To the extent permitted by law, we disclaim all liability for loss directly or indirectly arising from your use of or reliance on the Site and the Site content.
Information about common medical conditions and their treatment is available on our Site and is in general in nature and not comprehensive, it is not intended to be relied on in the place of expert bespoke medical advice.
You should not use information contained on this site to diagnose or treat any health problem or disease. Please seek advice from a registered health care professional before taking any medication or supplement and if you have ongoing symptoms or health issues. Always read the label prior to taking any new meditation or supplement. The Site content is subject to change at any time without notice and may not necessarily be up to date or accurate at the time you view it.
You agree to keep indemnified Blooms The Chemist from any and all claims, loss or damage arising from your use of the Site and any breach by you of these Terms and Conditions. You agree to keep indemnified Blooms The Chemist from any claim, loss or damage that your use of the Site infringes the intellectual property rights of any third party or is defamatory.
To place an Order on in on Site you will be required to provide information for a Guest Checkout or to create an Account. You must be at least 16 years old to place an Order and must provide accurate and complete information as requested when placing an Order.
You are solely responsible for the activity that occurs on your Account and keeping your Account sign in information secure. We are not responsible for any unauthorised activity on your Account. We may refer fraudulent or abusive or illegal activity to the relevant authorities.
You must not use another person’s Account without their express permission. If you suspect that your account has been used without permission, or your password is not secure please take action to secure it and contact firstname.lastname@example.org for assistance and advice.
When placing an Order, you must follow the instructions on the Site and pay for your Order by one of the payment methods we accept on the Site. You may elect to store your payment methods to your Account for future purchases.
When you place you will receive confirmation of your Order being received via email. This email does not constitute an acceptance of your Order. When an Order has been processed and accepted you will receive a Shipping Confirmation or Click & Collect Order Pick Up Available for Pick Up Confirmation via email forming an agreement between you and us for the supply of the Order.
By placing an Order, you authorise us, to perform credit and security checks and, to transmit or obtain information about you to or from third parties. Such information may include details about your credit card number, information required to validate your credit card or obtain an initial credit card authorisation, and to conduct loss minimisation and anti-fraud measures and to authorise individual purchase transactions.
We may refuse your Order for any reason, including but not limited to unavailability of stock, an error in the price or product description on the Site. If a review of patient information by a pharmacist suggests a contraindication of usage or if, in his/her professional opinion it ought not otherwise to be provided or if we suspect the Order is fraudulent.
We have the right to review and limit the amount of, and frequency with which, products are purchased.
If you have made a mistake with your Order, please contact email@example.com immediately. Please note we cannot guarantee that we will be able to change your Order.
If we or you have cancelled your Order before it has been accepted, we will promptly refund any payment already made by you to your original payment method.
We aim to deliver Orders to the place of delivery requested by you within the time indicated but we cannot guarantee delivery dates or times.
We will try to let you know if we don’t expect to be able to meet the estimated Delivery date or time, but, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late or delayed delivery.
You may receive multiple deliveries for your Order.
By default, you provide authority for us to leave the Order unattended at the place of delivery requested by you, unless ‘authority to leave’ is not an option available for the products you have ordered.
If you have provided ‘authority to leave’ and our delivery partner deems the area unsafe, at their discretion, your Order will be redirected to a collection point, redelivered in the next delivery run (where available) or returned back to us. If you do not accept re-delivery or arrange collection within two weeks of our first attempt to deliver the Order then we may no longer make the product available for delivery or collection. We will notify you and refund to you in accordance with our Returns Policy.
Please take all due care when opening your Order so as not to damage the contents, especially when using sharp instruments.
Click & Collect
Click & Collect is currently available at selected Blooms The Chemist Stores. See here for locations.
Product availability will vary, and not all stores will stock all products available online.
We aim to make Click & Collect orders available for pick up within the time indicated but cannot guarantee when your order will be available for pick up from the Click & Collect location chosen
We will try to let you know if we do not expect to be able to meet the indicated time for pick up.
If you have not collected your Click & Collect order within 48 hours we will try to contact you to confirm that you still wish to pick up your order or if you would like your order to be refunded.
From time to time we may run promotions on our Site which are subject to both these Terms and any additional promotion-specific terms. Additional Terms and Conditions, if applicable, will be available on our Site.
We may also undertake joint promotions with third parties from time to time.
When you purchase five of the same incontinence items, you will receive and additional free item of the same type at checkout. The five items do need to be purchased in the same online order to apply. This promotion excludes MoliCare Skin Cleansing Foam and MoliCare Protection Cream.
We accept most major credit cards including Visa and MasterCard. We do not accept international credit cards online.
Please provide your exact billing address and contact number to match the details that your credit card bank has on file for you. Incorrect information may cause a delay in processing your Order or refusal to process your Order.
Your credit card will be billed immediately your Order is placed. In the event that we cannot fulfil your Order we will refund your payment to your credit card. Refunds may take several business days to appear in your account. If purchasing through PayPal, upon checkout, you will be redirected to the PayPal website where you can select your payment method. If purchasing through Zip Pay or Afterpay payment methods, you will be redirected to these respective websites to complete the transaction.
You will be emailed a tax invoice confirming your Order once we receive payment.
Vaccination and Health Check Appointment Bookings
The Website may enable you to book a vaccination or health check with selected Blooms The Chemist pharmacies on selected dates and times. Whilst all reasonable care is taken to ensure booking information is up to date and accurate errors may occur and all bookings are subject to confirmation from your specified Blooms The Chemist Pharmacy. You agree to complete the pre-booking questions truthfully, and to ensure there are no material omissions relevant to your health and the provision of health services by your Blooms The Chemist Pharmacy. Some health services, including vaccinations, have age restrictions and these will be communicated to you in the course of making your booking. You must be at least 16 years old to book an appointment.
Vaccinations and health checks are supplementary to the care and advice provided to you by your doctor. After your vaccination or health check your selected pharmacy may refer you to a General Practitioner for follow-up. Note that vaccinations and health checks are not designed for situations of medical emergency. In the case of medical emergencies or the need for urgent medical attention you should consult your doctor or attend your nearest hospital.
There may be a cost associated with the vaccination or health check. Please contact your selected Blooms The Chemist Pharmacy to confirm the cost of a vaccination or health check.
To ensure that your selected pharmacy is able to meet all patients’ expectations of designated appointment times, please arrive at least 5 minutes prior to your appointment time. The anticipated length of your appointment will be indicated during the booking process.
Please contact your selected pharmacy as soon as possible and no less than 24 hours before your appointment time if you need to reschedule or cancel. In the event that your selected pharmacy needs to cancel or reschedule your appointment, you will be notified as soon as practicable.
By making a booking and providing your contact details, you understand that you may be contacted by email, phone or SMS in relation to your appointment.
If a third party is paying for your vaccination or health check, such as your employer or health fund provider, your name may be provided to that third party for the purposes of identification and payment.
Blooms Home Sleep Test Terms and Conditions
By engaging the services of Blooms The Chemist in conducting a home sleep test, you are certifying that you are 18 years old or older and ordering the services (including home sleep test and/or sleep consultation) for yourself and not on behalf of a third party, unless you advise otherwise.
You agree to return the home sleep testing equipment to the Blooms The Chemist location from which it originated in the packaging provided, no more than two days after the date you received it unless agreed with the dispensing location. You are responsible for the equipment until it is returned; if it is lost or stolen while in your possession, you are responsible for the full replacement value of $2,000. We make sure that you receive all sleep testing units in undamaged, working condition. You agree to return the equipment intact and undamaged; you are responsible for the repair/replacement cost of any damaged/destroyed equipment.
You understand that paying for the testing service includes the use of the testing device, the scoring of your test data by a physician, and the test results that Blooms The Chemist provides to you. The results can only be shared after the test has been returned.
If you have not made acceptable alternative arrangements and do not return the testing unit within Ten (10) days of taking possession of the device, you will be charged the full $2,000 replacement value of the device. If the device is returned to Blooms The Chemist after the $2,000 replacement fee has been charged, and the device is found to be in good working condition, the $2,000 replacement fee will be refunded minus $25 per day since the $2,000 fee was invoiced. *Note: the replacement fee will only be refunded for up to seven (7) days after it was invoiced. After that, Blooms The Chemist must order a replacement unit, so no refund can be given after that time.
If you return a testing unit to Blooms The Chemist missing any reusable components, you will immediately be charged for the replacement value of the component. If you return the component at a later date, the replacement charge will be refunded, minus $25 per day from the day the charge is incurred until the day Blooms The Chemist receives the returned item.
If you return the testing device to Blooms The Chemist with either no data or insufficient data for interpretation, you will have the option to either pay $35 for another test to be administered, or receive a refund of the testing fee already paid, minus $35 for materials, shipping and handling costs.
No late fees will be refunded, even if the test was unused.
You agree to discuss with your general practitioner and any relevant specialists regarding your home sleep test results if needed.
You agree that home sleep test can result in false negative results.
If you are not diagnosed with sleep apnea on the home sleep test, and if you continue to have sleep related symptoms, consider discussing with your general practitioner for further diagnostic testing and treatment.
You agree to consult your general practitioner and lawyer if you intend to share the sleep study results for the purpose of employment protection.
You must agree to our Terms and Conditions to use Blooms The Chemist sleep testing services.
You are accepting Blooms The Chemist Terms and Conditions by purchasing a sleep testing session.
Returns & Exchange policy:
In the case of a defective testing unit, you will have the option to schedule a replacement test, or receive a refund of the testing fee already paid. All refunds are issued via the original method of payment.
All material on the Site, including but not limited to information, photographs, images, illustrations, artwork, names, logos and trademarks are the intellectual property of Blooms The Chemist and are protected by copyright, trademark or other intellectual property laws.
You may not use Blooms intellectual property, or any part thereof, in any way, for any purpose without the prior written permission of Blooms The Chemist.
Third Party Websites
The Site may contain links to other websites, operated, controlled or produced by Third Parties. Blooms The Chemist is not responsible for any content on Third Party websites and does not control, endorse, sponsor or approve any such third party websites. Blooms The Chemist does not provide any warranty whatsoever for any aspect of Third Party websites, including their content, and makes no representation that Third Party websites do not infringe the intellectual property rights of a third party
We may allow you to post product reviews.
By posting a product review you grant Blooms The Chemist a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content on the Site. By posting a product review you grant up the right to use the name you submit. By posting a review you represent and warrant that you own or otherwise control all of the rights to the content that you post and that, it does not infringe the intellectual property rights of any third party. You also warrant that the content of your posts will not breach any applicable laws nor defame any person and you hereby indemnity Blooms against all claims, losses and damage caused by or arising from your posts.
We reserve the right to remove product reviews at any time for any reason.
Limitation of Liability
To the extent permitted by law, Blooms The Chemist shall not be responsible for any damage, liability, costs or loss, including direct, indirect or consequential losses, however caused, in connection with your use of the Site or your use of or reliance upon any of the information, services or materials contained in, or provided by the Site.
Price Match Policy
Blooms The Chemist will price match any available product under the following terms and conditions:
Maximum purchase quantity of 3 of each product.
The customer will need to provide proof of valid online pricing or current catalogue. Previous receipt or box will not be acceptable.
Price match is not available on products that are:
- Exclusively sold online.
- Available at online-only stores.
- Available on international websites.
Price match is not applicable on products available at another store if the product is:
- Out of stock.
- Short dated.
- On clearance or discontinued.
- Part of promotional offers ie. 50% Off or Buy One Get One Free.
For online purchases, the customer must email Blooms The Chemist at firstname.lastname@example.org with valid proof of online pricing. Blooms The Chemist will provide the customer with a coupon to use at time of purchase to receive the price matched item.
These Terms and Conditions are governed by and construed in accordance with the laws of the State of New South Wales, Australia. In the event that a dispute arises in relation to these Terms, each of Blooms The Chemist and you agree to submit to the exclusive jurisdiction of the courts of New South Wales.
Multibuy promotions valid on selected items only. Products subject to availability, while stocks last. Not valid in conjunction with any other offer. Always read the label. Follow directions for use.
Double Reward Points
Double Reward Points valid on selected items only. This offer is exclusive to Blooms The Chemist My HealthRewards members. Products subject to availability, while stocks last. Not valid in conjunction with any other offer. Always read the label. Follow directions for use.
Incontinence Buy 5 Get 1 Free
Buy 5 Get 1 Free valid on selected items only. Valid online only. Not valid for Click and Collect Orders. Products subject to availability, while stocks last. Not valid in conjunction with any other offer.
Receive a free Pocket Pill Case when you buy Maxigesic 12 Pack . Only purchases from Blooms The Chemist website directly. Valid for only delivery orders. Not valid on Click & Collect orders.
Products are subject to availability while stocks last.
Receive a free Daily Nourish Soap Free Wash 250ml when you buy any 1L Dermaveen products. Only purchases from Blooms The Chemist website directly. Valid for delivery orders only. Not valid on Click & Collect orders. Products are subject to availability while stocks last.
Receive a free nappy bag with every purchase of Natalis products. Only purchases from Blooms The Chemist website directly. Valid for delivery orders only. Not valid on Click & Collect orders. Products are subject to availability while stocks last.
Receive one Sippy Cup when you buy Dymadon paracetamol. Only purchases from Blooms The Chemist website directly. Valid for delivery orders and Click & Collect orders on selected stores. Products are subject to availability while stocks last.
QV Baby Barrier Cream GWP
Receive a free QV Baby Barrier Cream when you buy any QV Baby 500ml. Only purchases from Blooms The Chemist website directly. Valid for only delivery orders. Not valid on Click & Collect orders. Products are subject to availability while stocks last.
Ego QV 1L GWP
Receive a free QV Cream 50g when you buy any QV 1L product. Only purchases from Blooms The Chemist website directly. Valid for delivery orders only. Not valid on Click & Collect orders. Products are subject to availability while stocks last.
Ego QV Face Range
Receive a free QV Face Hydrate & Serum when you purchase any 2 QV Face products. Only purchases from Blooms The Chemist website directly. Valid for delivery orders only. Not valid on Click & Collect orders. Products are subject to availability while stocks last.
Ego SunSense GWP
Receive a free Ego SunSense Lip Balm when you buy any SunSense sunscreen product. Only purchases from Blooms The Chemist website directly. Valid for delivery orders only. Not valid on Click & Collect orders. Products are subject to availability while stocks last.
Ethical Nutrients GWP
Receive a free water bottle with the purchase of two Mega Magnesium Ethical Nutrients products. Only purchases from Blooms The Chemist website directly. Valid for delivery orders only. Not valid on Click & Collect orders. Products are subject to availability while stocks last.
Receive a free Kenkay Extra Relief Facial Cleanser when you buy a Kenkay Dry Skin Moisturising Lotion. Only purchases from Blooms The Chemist website directly. Valid for delivery orders only. Not valid on Click & Collect orders. Products are subject to availability while stocks last.
Receive a FREE GIFT with every purchase of Ferrogen product. Only purchases from Blooms The Chemist website directly. Valid for delivery orders only. Not valid on Click & Collect orders. Products are subject to availability while stocks last.