An electronic prescription is a digital (paperless) version of your prescription. Your healthcare provider will send your electronic prescription to you via SMS or email.

Electronic prescriptions work just like paper prescriptions, except the prescription is stored on your digital device. This means you can access it whenever you’re ready.

If you want to collect your medicine in person, simply take your electronic prescription to be scanned by a Pharmacist in-store.

If you want your medicine delivered to your home, you can just enter the token when you check out when you’ve selected your medicine.

Once your prescription has been dispensed by a Pharmacist, a new e-script token for your repeat will be sent directly to you via SMS or email.

Online orders currently only accept e-scripts, so we’re unable to accept or keep paper prescriptions on file for online orders.

If you have a paper prescription, please visit your local Blooms The Chemist, where the Pharmacy team can assist you in-store and may be able to keep your prescription on file for future repeats.

Yes, you can.

Blooms The Chemist allows you to create a patient profile when you check out, and you can make as many as you need for your family or friends if you’re ordering their medication for them online.

For online prescription orders, we only accept valid e-scripts. We’re unable to accept paper prescriptions or photos/images of paper prescriptions for online orders.

If you have a paper prescription, please visit your local Blooms The Chemist, where our Pharmacy team can assist you in-store.

Due to the nature of the product, prescription items are unable to be refunded for changed your mind.

If there is a problem with your order, please contact us at help@blooms.com.au

Your prescription order will be confirmed via email.

Yes, you can. Please call our Pharmacist on 02 9398 1777.

No, you can't. My HealthRewards Points cannot be earned on prescriptions or redeemed for prescriptions.

Blooms The Chemist takes all appropriate security measures (including electronic and procedural measures) to help protect your information from being seen or shared by people not authorised to access it. Personal Electronic Information provided to Blooms The Chemist will be stored on servers located in Australia.

We will only send your personal information to a third party to provide goods or services that are supplied by Blooms The Chemist, and in doing so we will use reasonable ways of keeping your personal information secure.

Blooms The Chemist takes all reasonable steps to ensure your Personal Information remains private and secure. Blooms The Chemist Pharmacies and the Company apply a range of technologies (including access control passwords and procedures, differentiated according to authority, network firewalls and encryption) to protect your privacy.

We use personal information to fulfil orders, or to contact you about products or services, or send you information that may be of interest to you. We will otherwise not transfer personal information about you to any organisation without your consent. If at any time we are required by law or legal process to release personal information about you, we will cooperate fully to the extent of the requirement under the law.

We collect Personal Information about you so that we can provide you with a better service, including; within Blooms The Chemist Pharmacies or online when purchasing products or filling scripts, for the purposes of the My HealthRewards @ Blooms The Chemist Program to determine your eligibility to earn rewards points and to enable you to make an appointment for a vaccination at a Blooms The Chemist pharmacy. This may mean contacting you in certain circumstances that are relevant to deliver appropriate professional care.

If you decline to provide us with your Personal Information (which is your right), we may not be able to provide all of the above services adequately and may be unable to accept certain orders or service requests.

If you’re not at home when your delivery arrives, your parcel goes to your local post office and you need to show a valid form of ID to collect your package.

For safety and privacy reasons, your medication delivery will never be left unattended at your door.

For orders under $75, Standard shipping is $8.95 and Express shipping is $12.95.
For orders over $75, Standard shipping is Free and Express shipping is $4.

If you’ve accidentally chosen the wrong price, our eCommerce Pharmacist will be in contact with you as soon as possible to fix the pricing issue.

If you need to change or cancel your order, please contact us as soon as possible via help@blooms.com.au. You can also call us directly on 02 9398 1777 and speak to our Pharmacist.

We can only cancel or amend your order before our Pharmacy team has commenced packing it for you.

This process begins very shortly after we have received your order. If the dispensing and packing process has begun, we will unfortunately not be able to provide a cancellation refund or amend your order.

Unfortunately, there may be times when we cannot fulfil your prescription order.

Some examples include:

• An incorrect or invalid e-script token

• We do not have stock of your requested medication

• We are missing important details, such as your Concession card number

• Your requested item was dispensed less than 21 days ago

Where possible, our eCommerce Pharmacist will try to contact you to discuss your order, explain why it cannot be fulfilled, and advise you of the next steps.